About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary focus will be on understanding customer needs, providing exceptional support, and fostering long-term relationships. You will be a key player in our back-office operations, ensuring smooth and efficient customer interactions.
• Handle customer inquiries and provide timely responses, ensuring a high level of satisfaction. • Resolve customer issues and complaints, employing effective problem-solving skills. • Maintain accurate records of customer interactions and feedback for future reference. • Build and maintain strong relationships with existing customers, fostering loyalty. • Stay updated with the latest product and service information to provide accurate advice. • Collaborate with cross-functional teams to ensure a seamless customer journey. • Identify and address customer pain points, offering innovative solutions. • Conduct regular customer outreach and engagement activities to strengthen relationships. • Provide feedback and insights to the product and marketing teams for continuous improvement. • Ensure compliance with company policies and procedures in all customer interactions.
• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication skills, both verbal and written, with a focus on active listening. • Strong problem-solving abilities and a customer-centric approach. • Proficiency in using CRM systems and other relevant software. • Ability to work independently and manage multiple tasks efficiently. • A proactive and positive attitude, with a passion for customer service. • Basic knowledge of banking and financial services is preferred. • Excellent time management and organizational skills. • A willingness to learn and adapt to new technologies and processes.