About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Training - EXE, you will play a vital role in enhancing the skills and knowledge of our Customer Care Executives (CCEs). Your primary focus will be to design and implement effective training programs that empower our CCEs to excel in their roles. By staying updated with industry trends and best practices, you will continuously improve our training curriculum, ensuring our team remains at the forefront of customer service excellence.
• Develop and execute comprehensive training plans for new and existing CCEs. • Conduct regular training sessions, workshops, and webinars to enhance customer service skills. • Create engaging training materials, including manuals, videos, and interactive modules. • Evaluate and assess the performance of CCEs, providing constructive feedback and coaching. • Stay updated with industry trends, customer service best practices, and emerging technologies to enhance training content. • Collaborate with team leads and managers to identify training needs and develop tailored solutions. • Foster a culture of continuous learning and improvement within the customer care team. • Ensure compliance with company policies, procedures, and quality standards during training. • Maintain accurate records of training activities, attendance, and performance evaluations.
• Bachelor's degree in Business Administration, Human Resources, or a related field. • Minimum 3 years of experience in customer service training or a similar role. • Excellent communication and interpersonal skills, with the ability to engage and motivate teams. • Strong organizational and time management skills, with the ability to prioritize tasks effectively. • Proficiency in using learning management systems and training software. • Experience in designing and delivering interactive and engaging training programs. • Ability to analyze data and provide actionable insights to improve training outcomes. • Familiarity with customer service best practices and industry trends. • Strong problem-solving and critical thinking skills. • Willingness to stay updated with emerging technologies and their applications in customer service.