About this role
Job summary
Mocketts Wood Surgery is a GP Surgery in Broadstairs, looking after 9400 patients, and are looking for a part time receptionist.
The role is for 25 hours a week over 5 days, and we are looking for a reliable, well-organised, professional, enthusiastic, flexible, friendly individual to join our fantastic team, with a sound customer service and clerical background.
Main duties of the job
You will working within a supportive team, in a busy environment, which at times is demanding. Reliability is a priority. You should have a strong commitment to high standards of service delivery, performing a wide range of receptionist and administrative duties including answering telephones, booking appointments, providing assistance to patient queries and maintaining accurate patient records.
The successful candidate must have experience of working within a similar role with excellent communication skills and be I.T. proficient.
Experience of working with EMIS system would be beneficial . Team player is essential, being able to use your own initiative and willing to acquire new skills and knowledge.
Attention to detail will be a key characteristic and accuracy must be given priority at all times.
About us
The Surgery is open Monday to Friday 08:00 18:30 and Wednesday evenings until 20:00 whereby flexibility to cover the evening shift would be necessary if required.
A regular shift pattern will be set, however flexibility is required to cover any staff absences.
Job description Job responsibilities
This role is based within a very busy reception area working alongside a supportive team, delivering exceptional support and care to our patients.
The successful candidate must have a strong commitment to high standards of service delivery, accuracy at all times, empathy for our patients whilst performing a wide range of receptionist and administrative duties including answering telephones, booking appointments, providing assistance to patient queries and maintaining accurate patient records. You will be expected to present yourself in a smart, professional manner/ attire.
The successful candidate must have experience of working within a similar role and have excellent communication skills and be I.T. proficient.
Experience of working with EMIS system would be beneficial . Team player is essential, being able to use your own initiative and willing to acquire new skills and knowledge. Attention to details will be a key characteristic.
Person Specification
Experience Essential
Must have experience within a similar role I.T. Proficient Excellent communication skills showing empathy and listening Telephone and face to face etiquette Professional approach at all times
Desirable
Experience of working in a GP Practice or Primary Care Previous experience in a similar role would be an advantage Previous experience on EMIS system would be beneficial
Qualifications Essential
Previous experience working within a similar type/ person facing role I.T. Proficient, accuracy given priority Excellent communication skills showing empathy and listening Telephone etiquette skills Motivated Team Player Flexibility Reliability Use own initiative Previous experience on EMIS WEB system beneficial Priority must be given to accuracy and professionalism at all times Being able to work under pressure within a fast paced environment
Desirable
Previous experience on EMIS WEB system would be beneficial Previous experience working in a similar role PLEASE INCLUDE A COVERING LETTER WITH YOUR APPLICATION DEMONSTRATING HOW ANY PREVIOUS EXPERIENCE RELATES TO THIS ROLE.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mocketts Wood Surgery
Address Mocketts Wood Surgery
Hopeville Avenue
Broadstairs
Kent
CT10 2TR
United Kingdom
Employer's website https://www.mockettswoodsurgery.nhs.uk/ (Opens in a new tab)