About this role
Job summary
This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work.
The successful candidate may be based at any of our main centres in England, by agreement.
As a Donor Performance and Planning Administrator, you'll play a vital role in helping NHS Blood and Transplant (NHSBT) maintain the right blood supply for patients across the UK. Working as part of a supportive team, you'll provide clear, accurate information to donors and colleagues, helping to plan and manage appointments effectively.
From handling enquiries to coordinating cancellations and supporting critical stock levels, your work will directly contribute to saving and improving lives. This is a fast-paced, collaborative environment where attention to detail, empathy, and strong communication skills are key. You'll have the opportunity to learn, contribute, and grow in a role where every task you complete helps keep the lifeblood of NHSBT moving.
Main duties of the job
Your responsibilities will include:
Communicate clearly with donors and colleagues via SMS, phone or email while maintaining confidentiality.Provide accurate advice and respond to enquiries in a professional and empathetic way.Manage short-term cancellations, selecting appropriate donors based on blood group priorities.Maintain accurate records of cancellations and produce clear handover reports.Liaise daily with operational teams to gather data and ensure accurate planning decisions.Support planning activities including venue changes and appointment management.Assist with reporting trends, risks, and performance data, escalating where appropriate.Provide administrative support to the wider Donor Performance & Planning team.Ensure all work is completed accurately, following SOPs, quality standards, and health and safety policies.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary - donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Job description Job responsibilities
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking Apply if you are viewing this advert on another site.
What we offer:
Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you.
Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
Next steps:
This post is full time, working 37.5 hours per week on a fixed term basis for 12 months.
This vacancy will close at 23:59 on Monday 15th June 2026. However, this vacancy may close sooner than the advertised deadline if we receive a high volume of applications.
Interviews are anticipated to be held week commencing 22nd June 2026 subject to confirmation.
For informal enquiries please contact:
Name: Natalie Shaw
Job Title: Donor Planning & Performance Manager
Contact Details: [email protected]
Person Specification
Qualifications Essential
Educated to A level or NVQ Level 3 standard or equivalent experience
Experience Essential
Experience of working in a customer orientated environment Experience of dealing with customers over a telephone
Employer details Employer name NHS Blood and Transplant
Address NHSBT - Filton Centre
500 North Bristol Park
Bristol
BS34 7QH
United Kingdom
Employer's website https://www.nhsbt.nhs.uk/ (Opens in a new tab)