About this role
Job summary
Whitstable Medical Practice is seeking two enthusiastic, motivated and patient focused Patient Co-Ordinator's (Receptionist) to join our friendly team at Estuary View Medical Centre.
Previous receptionist and administrative experience is required as well as having excellent communication, organisation and IT skills. The successful candidate must also be a team player. Flexibility to cover additional hours for holidays and sickness is also essential.
Due to retirement we have two opportunities.
Opportunity 1 (22 hours/week)
Monday: 07:45 - 13:15
Thursday: 07:45 - 18:45
Friday: 13:15 - 18:45
Opportunity 2 (22 hours/week)
Monday: 13:15 - 18:45
Tuesday: 13:15 - 18:45
Thursday: 13:15 - 18:45
Friday: 07:45 - 13:15
When applying, you should clearly state whether you are applying for Opportunity 1 or Opportunity 2
Main duties of the job
Served as the first point of contact for patients, departments, and external offices, managing the surgery switchboard and directing enquiries appropriately.
Working across both front and back office reception desks, scheduling appointments and assisting patients with enquiries both in person and over the telephone.
About us
Whitstable Medical Practice is a forward thinking single practice Primary Care Network (PCN) GP Practice based across 3 sites in Whitstable. There are 23 equity partners looking after over 45,500 patients. There are also 18 Allied Health Professionals directly employed Clinical Pharmacy Team, Frailty Practitioners, Social Prescribers, First Contact Physiotherapists and Mental Health Practitioners.
We pride ourselves on our innovative approach to Primary Care. We are a training practice, provide an Urgent Treatment Centre, Day surgery Suit, Digital X-Ray and provide various in house contracts including:
Cataract surgery Ultrasound Dermatology Physical Therapies Audiology
Job description Job responsibilities
Responsibilities:
For Patients:
Booking appointments face to face and over the phone. Checking patients in for appointments and advising where to sit. Receiving and recording requests for home visits, DN visits, telephone consultations, and taking messages. Giving test results to patients or chasing up when necessary. Completing temporary resident forms and adding details onto the computer when necessary. Taking requests for prescriptions and distributing the same. Data input of new patient questionnaires. Completing DN referrals and emailing to referral centre. Helping to assist with general enquiries.
For GPs and for the Practice:
Opening, date-stamping and distributing the post external and internal mail. Accessing workflow through Docman and taking appropriate actions. Accessing path links and taking appropriate actions. Contacting the patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc. Ordering ambulances as and when required by the GPs for our patients. Filing prescriptions and recording in pharmacy book. Receiving and recording payments for medicals, insurances, overseas visitors etc and filing letters from GPs. Filling envelopes for mail shots. Making sure there is good supply of, and printing when necessary, Practice Leaflets, New Patient Questionnaires, Change of Address forms etc. Monitoring the surgeries and clinics. Entering information onto and general use of the practice computer. A familiarity with Whitstable Medical Practice protocols and a part in their updating. Making sure the incoming receptionists are notified of all relevant information and matters outstanding. Clearing consulting rooms and leaving them tidy for the next surgery. Making sure the post tray is cleared every evening. Being aware of practice protocols and taking part in their regular updating. Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.
For Visiting Consultants, Health Professionals and Visitors:
Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence, and when necessary show or direct them to the appropriate place. Adding patient lists to visiting consultants on the practice computer system. Checking patients in and directing to the relevant waiting area, making sure you are aware and updated of room usage during each shift. Helping to assist patients and visiting consultants with general enquiries. Passing on correct contact information when patients enquire about external clinics. Taking deliveries or directing to relevant department.
Person Specification
Qualifications Essential
Minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification.
Desirable
Administration qualification
Experience Essential
Previous experience of reception, administration and general office work. Experience of working in a customer service environment. Experience of working as part of a team.
Desirable
Experience of dealing with the general public. Previous experience of working in a primary care setting or NHS. Knowledge of EMIS or other clinical systems.
Skills and Abilities Essential
Ability to communicate effectively with people at all levels by telephone, in writing and face to face. Accuracy and attention to detail. Excellent organisation skills with the ability to multi-task. Ability to problem solve and use initiative. Ability to keep calm under pressure. Able to work well as part of a team. Tact, diplomacy and sensitivity. Ability to deal with sensitive issues and maintain strict confidentiality. Reliability and flexibility. Strong IT skills including Microsoft packages.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Whitstable Medical Practice
Address Estuary View Medical Centre
25 Estuary View Business Park
Boorman Way
WHITSTABLE
Kent
CT5 3SE
United Kingdom
Employer's website https://www.whitstablemedicalpractice.co.uk/ (Opens in a new tab)