About this role
Job summary
To be responsible for undertaking a wide range of reception duties and general support to the multidisciplinary team.
Duties can include, but are not limited to:
Greeting and directing patients, Effective use of the appointment system Booking appointments Processing of information and assisting patients as required. To act as the central point of contact for patients Distribution of information, messages, and enquiries for the clinical team Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Main duties of the job
General Responsibilities Include:
Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answering, transferringor dealing with calls & requests request appropriately Signpost patients to the correct service Read code data on Emis Web Clinical System Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requestedSecondary Responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
Partake in audit as directed by the audit lead Support administrative staff, providing cover during staff absences Action incoming faxes when necessary Scanning of patient related documentation and attaching scanned documents to patients healthcare records Complete opening and closing procedures in accordance with the duty rota As required support the clinical team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Ordering and monitoring of stationery supplies
About us
We strive to offer our patients choice to access a wide range of quality medical services. We Believe that health care is a team effort and will work in partnership with our patients and our staff to provide the best primary care services possible.
Job description Job responsibilities Job Summary
We are looking for a professional, friendly, and highly organised GP Practice Administrator to join our busy and supportive primary care team. This is a vital front-line role that helps ensure patients receive excellent service and access to the care they need.
As one of the first points of contact for patients, you will play an important role in creating a welcoming environment, managing appointments, supporting clinical colleagues, and ensuring the smooth day-to-day running of the practice. You will work closely with patients, healthcare professionals, and external organisations while maintaining high standards of confidentiality, accuracy, and customer service.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong communication skills, and is passionate about delivering outstanding patient care.
Key ResponsibilitiesPatient Services and ReceptionProvide a professional, courteous, and welcoming service to patients and visitors.Process appointment requests received in person, by telephone, and through online systems.Maintain and monitor the practice appointment system to ensure effective patient access.Answer incoming telephone calls promptly and efficiently, dealing with enquiries or directing calls to the appropriate person or service.Signpost patients to the most appropriate healthcare professional, service, or support pathway.Respond to requests and enquiries from patients, colleagues, and external agencies in a timely and professional manner.Manage patient queries effectively and ensure issues are resolved or escalated appropriately.Administration and Record ManagementRegister new and temporary patients accurately and update patient demographic information as required.Input and maintain accurate patient information within electronic healthcare records.Read code and update information using the EMIS Web clinical system.Scan, upload, and attach patient-related documentation to healthcare records.Photocopy and prepare documentation as required.Carry out system searches and administrative tasks requested by clinicians or management.Direct requests for information, including Subject Access Requests (SARs), insurance reports, solicitor correspondence, and DVLA forms, to the appropriate administrative team.Practice SupportSupport clinical and administrative colleagues with general administrative tasks as required.Maintain a clean, organised, and professional reception and working environment.Monitor and update reception displays and patient notice boards.Assist with opening and closing procedures in accordance with practice rotas.Provide administrative cover and support during periods of staff absence.Process incoming faxes and correspondence when required.Assist in the management of repeat prescription processes, ensuring requests are handled accurately and efficiently.Order and monitor stationery and office supplies to support smooth practice operations.Quality and Continuous ImprovementParticipate in audits and quality improvement activities as directed.Contribute to maintaining efficient administrative processes and high standards of patient service.Support the practice's commitment to continuous improvement and excellent patient care.About YouWe are looking for someone who:
Has excellent communication and interpersonal skills.Demonstrates a caring, patient-focused approach.Is organised, reliable, and able to prioritise workloads effectively.Works well both independently and as part of a team.Maintains a high level of accuracy and attention to detail.Is confident using IT systems and learning new software.Can remain calm, professional, and approachable in a busy environment.Understands the importance of confidentiality and data protection.Please note that the duties and responsibilities outlined in this job description are not exhaustive. The post holder may be required to undertake other reasonable duties and responsibilities appropriate to the role, in line with the needs of the practice and commensurate with their skills and experience.
Person Specification
Experience Essential
Experience working/dealing with the General Public.
Desirable
Experience of working in primary care Experience of working in a GP practice
Qualifications Essential
Educated to GCSE level or equivalent Experience of working with the general public Experience of administrative duties Excellent communication skills (written and oral) Strong IT skills
Desirable
Experience of working in a health care setting and using Practice systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Conran Medical Centre
Address 77 Church Lane
Manchester
M9 5BH
United Kingdom
Employer's website https://www.conranmedicalcentre.nhs.uk/ (Opens in a new tab)