About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a vital role in our customer care and collections team. Your primary focus will be on managing and resolving customer accounts and ensuring a positive customer experience throughout the collections process. You will be the first point of contact for customers with outstanding balances, providing them with the necessary support and guidance.
• Handle customer inquiries and complaints related to collections, ensuring prompt and accurate resolutions. • Maintain regular communication with customers to update them on their account status and provide payment reminders. • Negotiate and arrange payment plans with customers, considering their individual circumstances and financial abilities. • Collaborate with the legal team and external agencies for legal collections processes, ensuring compliance with regulations. • Monitor and analyze customer accounts to identify potential risks and take proactive measures to mitigate them. • Prepare and send out collection notices, statements, and other relevant documentation to customers. • Maintain accurate records and documentation of all customer interactions and payments received. • Provide regular updates and reports to the management team on collection activities and performance. • Stay updated with industry trends and best practices in collections to enhance our processes. • Ensure compliance with data privacy and security regulations when handling customer information.
• A high school diploma or equivalent is required; a bachelor's degree in business, finance, or a related field is preferred. • Minimum 2 years of experience in a customer care or collections role, preferably in a financial services environment. • Excellent communication skills, both verbal and written, with the ability to effectively engage with customers. • Strong interpersonal skills and a customer-centric approach to problem-solving. • Proficiency in using Microsoft Office suite and collections management software. • Ability to work independently and manage multiple tasks simultaneously. • Analytical skills to interpret data and make informed decisions. • Familiarity with collections regulations and best practices is an asset. • Willingness to undergo training and stay updated with industry changes. • A positive and professional attitude, with a focus on delivering exceptional customer service.