About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will be felt across the organization, as you contribute to our overall customer satisfaction and retention goals.
• Handle customer inquiries and provide timely, accurate responses. • Build and maintain positive relationships with customers, ensuring a personalized approach. • Resolve customer issues and complaints, offering effective solutions. • Provide information about our products and services, highlighting their benefits. • Collaborate with internal teams to ensure a seamless customer experience. • Monitor and analyze customer feedback, identifying areas for improvement. • Stay updated with industry trends and competitor activities. • Conduct market research and gather customer insights. • Assist in developing customer engagement strategies. • Ensure compliance with company policies and procedures.
• A high school diploma or equivalent qualification. • 1-2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication and interpersonal skills. • Strong problem-solving and analytical abilities. • Ability to work independently and manage multiple tasks. • Proficiency in using customer relationship management (CRM) systems. • Basic knowledge of MS Office suite, especially Excel. • A customer-centric approach and a passion for delivering exceptional service. • Willingness to learn and adapt to new technologies and processes. • A positive attitude and a collaborative mindset.