About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Operations Executive will play a vital role in overseeing and streamlining various back-office functions. They will work closely with the CCE team to enhance customer satisfaction and ensure smooth operations. This position requires excellent organizational skills, attention to detail, and the ability to work collaboratively within a dynamic team environment.
• Manage and optimize back-office operations, including process improvement and workflow management. • Collaborate with the CCE team to ensure efficient handling of customer inquiries and issue resolution. • Implement and maintain effective record-keeping systems for accurate data management. • Monitor and analyze performance metrics to identify areas for improvement and enhance overall efficiency. • Develop and implement strategies to enhance customer satisfaction and maintain positive relationships. • Ensure compliance with company policies and procedures, as well as relevant industry regulations. • Provide support and guidance to the back-office team, fostering a positive and productive work environment. • Stay updated with industry trends and best practices, and implement innovative solutions when necessary. • Conduct regular performance reviews and provide constructive feedback to team members. • Assist in training and onboarding new team members, ensuring a smooth transition and effective knowledge transfer.
• Bachelor's degree in Business Administration, Operations Management, or a related field. • Minimum 2 years of experience in a similar operations or back-office role, preferably in the BFSI industry. • Strong organizational skills and the ability to manage multiple tasks simultaneously. • Excellent communication and interpersonal skills, with a customer-centric approach. • Proficiency in using MS Office suite and other relevant software tools for data management. • Analytical mindset with the ability to interpret data and make informed decisions. • Strong problem-solving skills and a proactive approach to identifying and resolving issues. • Ability to work independently and take initiative, while also thriving in a team environment. • Flexibility to adapt to changing priorities and a fast-paced work environment. • Willingness to continuously learn and stay updated with industry developments.