About this role
As a FOS, you will be the face of Digitide Solutions, representing the company's values and commitment to customer satisfaction. Your primary responsibility will be to build and maintain strong relationships with our customers, ensuring a positive and efficient experience. This role is ideal for an individual who is passionate about customer service, has excellent communication skills, and can work independently in a fast-paced environment.
• Meet and greet customers at their preferred location for collections. • Conduct timely field collections, ensuring a smooth and professional process. • Resolve customer queries and provide accurate information and solutions. • Maintain accurate records of collections and customer interactions. • Build and nurture long-term relationships with key customers. • Stay updated with company policies and procedures, ensuring compliance. • Collaborate with the Collections team to optimize processes and improve efficiency. • Provide feedback and suggestions to enhance customer experience. • Ensure a high level of professionalism and maintain a positive company image. • Adhere to health and safety guidelines while on field visits.
• High school diploma or equivalent; relevant certifications in customer service are preferred. • 1-2 years of experience in a customer-facing role, preferably in collections or field operations. • Excellent communication and interpersonal skills, with the ability to build rapport. • Strong organizational skills and attention to detail. • Proficiency in using basic office software and willingness to learn new systems. • Ability to work independently and manage time effectively. • Valid driver's license and access to reliable transportation. • Flexibility to work varied schedules, including weekends, as needed. • Basic understanding of financial concepts and collections processes. • A positive and customer-centric attitude.