About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will be the primary point of contact for customers, providing excellent service and support. Your role is crucial in maintaining positive customer relationships and ensuring a smooth collections process. You will be responsible for managing customer interactions, offering solutions, and maintaining a professional and friendly demeanor at all times.
• Handle customer inquiries and complaints via phone, email, and chat, ensuring prompt and accurate responses. • Provide information and guidance to customers regarding their accounts and collections process. • Resolve customer issues and disputes, finding mutually beneficial solutions. • Maintain a high level of customer satisfaction and build positive relationships. • Document and update customer records accurately, ensuring data integrity. • Collaborate with internal teams to ensure a seamless customer experience. • Identify and escalate potential customer service issues to the appropriate teams. • Stay updated with company policies and procedures, and ensure compliance. • Actively contribute to process improvement initiatives. • Perform any other related duties as assigned by the management.
• Minimum of 2 years of experience in a customer care or collections role. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels. • Strong problem-solving and conflict resolution skills. • Ability to work independently and manage a high volume of customer interactions. • Proficiency in using customer relationship management (CRM) systems. • Attention to detail and a commitment to accuracy in record-keeping. • A customer-centric approach and a positive, friendly attitude. • Basic knowledge of collections and debt recovery processes. • Ability to work in a fast-paced, dynamic environment. • Proficient in Microsoft Office or similar productivity tools.