About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a crucial role in our customer care and collections team. Your primary responsibility will be to manage and resolve customer accounts and collections, ensuring a positive and efficient experience. You will act as a liaison between customers and the company, providing timely and accurate information and support.
• Handle customer inquiries and complaints related to collections, ensuring prompt and satisfactory resolutions. • Maintain accurate records of customer interactions and collections activities. • Collaborate with the finance team to ensure timely and accurate billing and payment processing. • Identify and escalate potential collection issues or disputes to the appropriate team members. • Provide regular updates to customers on their account status and outstanding balances. • Implement effective collection strategies and techniques to maximize recovery rates. • Ensure compliance with company policies and legal requirements in the collections process. • Build and maintain strong relationships with customers to foster trust and loyalty. • Stay updated on industry trends and best practices in collections management.
• A high school diploma or equivalent is required; a bachelor's degree in business, finance, or a related field is preferred. • Minimum of 2 years of experience in customer service or collections, preferably in a call center environment. • Excellent communication and interpersonal skills, with the ability to build rapport with customers. • Strong organizational and time management skills, with the ability to prioritize tasks effectively. • Proficiency in using CRM systems and Microsoft Office applications. • Ability to work independently and as part of a team, with a customer-centric mindset. • Excellent problem-solving and conflict resolution skills. • Basic knowledge of accounting and financial concepts is an asset. • Willingness to undergo training and stay updated on company policies and procedures. • A positive and professional attitude, with a focus on delivering exceptional customer service.