About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary focus will be on delivering an exceptional customer experience, building trust, and fostering long-term relationships with our clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing accurate information about our products and services.
• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction. • Resolve customer issues and complaints efficiently, demonstrating excellent problem-solving skills. • Maintain accurate records of customer interactions and feedback for future reference and analysis. • Build and maintain strong relationships with key customers, understanding their needs and preferences. • Collaborate with cross-functional teams to ensure a seamless customer journey and effective issue resolution. • Stay updated with the latest product knowledge and industry trends to provide accurate information to customers. • Conduct market research and gather customer feedback to identify areas of improvement and enhance our services. • Assist in developing and implementing customer engagement strategies to drive customer loyalty and retention. • Ensure compliance with company policies and procedures, maintaining a professional and ethical approach.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred. • Minimum 2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. • Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution. • Proficiency in using CRM systems and customer support software. • Ability to work independently and manage multiple tasks simultaneously. • Flexibility to adapt to changing customer needs and market trends. • Strong organizational skills and attention to detail. • Proficiency in Microsoft Office suite, particularly Excel and PowerPoint. • Willingness to undergo training and development opportunities to enhance customer relationship management skills.