About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Service Associate, you will be the front line of our customer support, handling a high volume of calls and inquiries. Your primary focus will be on collecting pending EMIs and guiding customers through the payment process. Additionally, you will offer accurate product information and ensure a positive customer experience.
• Manage inbound and outbound customer calls efficiently and professionally. • Collect pending EMIs for the current month, ensuring timely and accurate payments. • Guide customers through the payment process, offering clear and concise instructions. • Provide accurate and up-to-date product information to customers, addressing their queries. • Maintain a friendly and helpful attitude throughout customer interactions. • Document and update customer records accurately, ensuring data integrity. • Identify and escalate complex customer issues to the appropriate team members. • Collaborate with the collections team to develop effective strategies for EMI collections. • Stay updated with company policies and procedures, ensuring compliance. • Actively contribute to a positive and supportive team environment.
• High school diploma or equivalent; college degree preferred. • 1-2 years of experience in a customer service or collections role. • Excellent communication skills, both verbal and written. • Strong phone etiquette and the ability to manage multiple calls. • Proficiency in using CRM systems and Microsoft Office. • Ability to work independently and manage time effectively. • Excellent problem-solving skills and a customer-centric approach. • Willingness to learn and adapt to new processes and technologies. • Strong attention to detail and accuracy in data entry. • A positive and enthusiastic attitude towards customer service.