About this role
Desktop Support Engineer
• Technical Support: Provide first-level support for end-user desktops, laptops, printers, and mobile devices. Diagnose and resolve software and hardware incidents, including operating systems (Windows, macOS, Linux) and various software applications. 1
• Installation and Configuration: Install, configure, and upgrade desktop hardware and software. Set up new workstations, including peripherals like monitors, keyboards, and printers. 1
• System Maintenance: Perform routine maintenance tasks such as system updates, patch management, antivirus scanning, and backups. Monitor system performance and proactively address issues. 1
• User Training and Documentation: Develop training materials and procedures, or train users in the proper use of hardware or software. Maintain documentation for technical procedures and configurations. 2
• Problem Diagnosis and Resolution: Diagnose and resolve technical problems, which may include hardware failures or software application issues. This may involve remote troubleshooting or on-site visits. 2
• Network and Connectivity: Troubleshoot basic LAN/WAN issues, Wi-Fi connectivity problems, and VPN access. Coordinate with the network team for advanced troubleshooting. 1
• Customer Service: Ensure prompt and accurate customer service, increasing client satisfaction by effectively addressing user inquiries and issues.
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