About this role
• Technical knowledge: Strong understanding of Windows and Mac operating systems, basic network troubleshooting, and various hardware and software applications.
• Customer service: Excellent communication, interpersonal, and customer service skills are essential for interacting with users.
• Problem-solving: Strong analytical and problem-solving abilities to effectively diagnose and resolve issues.
• Documentation: Proficiency in documenting all customer interactions and issues accurately within the ticketing system.
• Experience: Previous experience in a similar service desk or IT support role is often required, with specific years of experience needed for different levels
• First point of contact: Act as the initial point of contact for technical assistance via phone, email, or chat.
• Technical support: Diagnose and resolve issues related to hardware, software, and networks for operating systems like Windows and Mac.
• Incident management: Log, categorize, and track all incidents and service requests in a service desk management system.
Graduate