About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's brand and values. Your primary responsibility is to foster positive relationships with our customers, ensuring their satisfaction and loyalty. This role involves a combination of field work and remote communication, requiring excellent interpersonal skills and a customer-centric approach.
• Visit customer locations to collect payments and resolve delinquency issues. • Provide accurate and timely information to customers via phone calls and other communication channels. • Update customer data and feedback in the client application, ensuring data integrity. • Build and maintain strong customer relationships, understanding their needs and preferences. • Collaborate with the Collections team to develop effective payment collection strategies. • Identify and address customer concerns, offering suitable solutions and alternatives. • Maintain a high level of professionalism and represent the company's brand positively. • Ensure compliance with company policies and procedures, especially regarding data privacy. • Provide regular reports and updates on customer interactions and payment collections.
• A high school diploma or equivalent is required; a college degree in a relevant field is preferred. • Minimum 2 years of experience in customer relationship management or a similar role. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments. • Strong interpersonal skills and a customer-centric mindset. • Proficiency in using Microsoft Office and other relevant software tools. • Ability to work independently and manage time effectively. • Willingness to travel for customer visits as required. • Basic understanding of payment collection processes and delinquency resolution. • Excellent problem-solving and conflict resolution skills. • A positive and proactive attitude, with a passion for customer satisfaction.