About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As the Team Leader, you will play a vital role in driving the success of our Collections team. Your primary responsibility will be to guide and motivate a group of collection CREs, ensuring they meet their targets and maintain high performance standards. You will be responsible for the overall management and strategic direction of the team, providing training, and ensuring compliance with industry regulations and best practices.
• Lead and manage a team of collection CREs, providing clear direction and support. • Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity. • Conduct regular performance reviews and provide constructive feedback to team members. • Ensure compliance with all relevant regulations and industry standards, keeping the team updated on any changes. • Develop and implement training programs to enhance the skills and knowledge of collection CREs. • Collaborate with other departments to ensure a seamless customer experience and effective debt recovery processes. • Analyze collection data and trends to identify opportunities for process improvement and efficiency gains. • Maintain open lines of communication with team members, fostering a positive and collaborative work environment. • Stay updated on industry trends and best practices, sharing insights with the team to drive continuous improvement. • Represent the team and Digitide Solutions Limited in a professional manner, building positive relationships with clients and stakeholders.
• A bachelor's degree in business, finance, or a related field is preferred. • Minimum 3 years of experience in a leadership role within a collections or debt recovery environment. • Strong knowledge of collection processes, regulations, and best practices. • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team. • Proven ability to manage and prioritize multiple tasks and projects simultaneously. • Analytical mindset with experience in data analysis and interpreting collection trends. • Proficiency in using collection management software and MS Office suite. • Ability to work independently and make sound decisions with minimal supervision. • Excellent time management and organizational skills. • A results-driven and customer-centric approach to work.