About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a FOS (First-Party Outsourced Services) representative, you will be the face of our company, representing Digitide Solutions Limited in a professional and courteous manner. Your primary role is to assist with collections and debt recovery, ensuring a smooth and timely process for our clients. You will be the primary point of contact for customers, providing excellent service and building strong relationships.
• Handle customer inquiries and complaints related to collections and debt recovery, ensuring a prompt and satisfactory resolution. • Maintain accurate records of all customer interactions and ensure data privacy and security. • Collaborate with internal teams to develop effective collection strategies and ensure compliance with legal and company policies. • Provide regular updates to customers on their account status and progress, keeping them informed and satisfied. • Identify and escalate potential issues or disputes to the appropriate team for further action and resolution. • Conduct thorough research and analysis to gather relevant information for effective debt recovery. • Maintain a positive and professional attitude, representing the company's brand and values at all times. • Stay updated with industry trends and best practices in collections and customer service. • Assist with ad-hoc projects and tasks as assigned by the Collections team lead.
• A high school diploma or equivalent is required, with a preference for candidates with a bachelor's degree in business, finance, or a related field. • Minimum 2 years of experience in a customer-facing role, preferably in collections or debt recovery. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication styles. • Strong problem-solving and analytical skills, with a focus on finding efficient solutions. • Proficiency in using Microsoft Office suite and any collections-specific software. • Ability to work independently and manage a high volume of customer interactions. • Excellent time management and organizational skills, with the ability to prioritize tasks effectively. • A customer-centric approach and a passion for delivering exceptional service. • Willingness to undergo training and stay updated with industry regulations and best practices.