About this role
Job summary
We are seeking a motivated and adaptable Receptionist/Patient Advisor to join our busy and friendly team.
This is a front of house first point of contact patient facing role.
The ideal candidate will have excellent customer service and communication skills, with the ability to remain calm and work efficiently under pressure. Previous experience working with the public in a customer service environment is essential.
Hours of Work: Minimum shift requirements 15hours per week up to 37.5hours per week.
Main duties of the job
Assist with general basic administration tasks to support the smooth running of the practice.
Ensure patients receive a professional, welcoming, and efficient service at all times. Handle general enquiries, explain procedures, and schedule new or follow-up appointments.
Open up/lock up practice premises as required on a rota basis
Process online appointment requests via the practice digital system
About us
We are a semi-rural dispensing and training practice led by 6 dedicated GP Partners, and Senior Management Team serving a population of around 16'700 patients
We operate over 4 sites, 2 of which are based in Brampton, 1 at Wetheral and 1 at Corby Hill
Job description Job responsibilities
Reception Duties
Provide an efficient, professional and welcoming reception service for patients and other visitors to the Practice.
Open up/lock up practice premises as required on a rota basis
Handle general enquiries, explain procedures, and schedule new or follow-up appointments.
Process online appointment requests via the practice digital system
Use judgment and communication skills to manage patients without prior appointments who require urgent consultation, ensuring minimal disruption.
Explain Practice arrangements and formal requirements to new patients or those seeking temporary cover, ensuring all necessary procedures are completed.
Hand completed letters, or forms to patients, checking ID to maintain confidentiality in line with GDPR and Practice guidance.
Be capable of covering all reception tasks as needed.
Patient Adviser Responsibilities
Improve patient access to primary care and help reduce pressure on GPs and the wider team
Provide clear, accurate information about the full range of services available both inside and outside the Practice, enabling patients to make informed choices.
Act as a face to face first point of contact for patients, directing them to the most appropriate source of help at the right time, in the right place, and with the right person
Computer and Administrative Tasks
Use the Practice computer system to book, cancel, or amend appointments, check patient information, and update patient records as necessary.
Action tasks assigned to the reception team promptly.
Additional Duties
This job description is not exhaustive. The post holder must be willing to negotiate variations in responsibilities to respond to changes within the Practice and the Primary Care Network priorities.
Person Specification
Qualifications Essential
Good standard of general education GCSE including English Grade 4 or equivalent
Desirable
NVQ Customer care
Experience Essential
Reception or direct face to face customer service experience
Desirable
Experience in a healthcare setting Experience in a GP reception role Previous experience of handling confidential records
Skills and Knowledge Essential
Good communication / customer service skills Ability to use own judgement and common sense Up to date working knowledge of windows, Outlook, Excel and databases
Desirable
Familiarity with EMIS software Understanding of medical terminology
Other Requirements Essential
Ability to work without direct supervision Ability to work well in a team Ability to work well and remain calm under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Brampton Medical Practice
Address Brampton Medical Practice
4 Market Place
Brampton
Cumbria
CA8 1NL
United Kingdom
Employer's website https://bramptonmedicalpractice.com/ (Opens in a new tab)