About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Tele Caller, you will be the voice of our company, representing Digitide Solutions Limited to our valued customers. Your primary responsibility will be to make outbound calls to customers with overdue accounts, informing them of their upcoming dues, and facilitating timely payments. You will also handle Promise to Pay (PDD) calls, ensuring a smooth and efficient payment process. Your excellent communication skills and customer service orientation will be key to building strong relationships with our customers and ensuring their satisfaction.
• Make outbound collection calls to customers with overdue accounts. • Inform customers about their upcoming dues and facilitate timely payments. • Update the collection tracker with call outcomes and payment status. • Handle Promise to Pay (PDD) calls, ensuring a seamless payment process. • Maintain accurate records of customer interactions and payment arrangements. • Provide excellent customer service and build strong relationships with customers. • Collaborate with the Collections team to resolve payment issues and provide updates. • Follow up on outstanding payments and negotiate payment plans when necessary. • Ensure compliance with company policies and procedures during collection calls. • Maintain a professional and courteous demeanor at all times.
• High school diploma or equivalent; college degree preferred. • 1-2 years of experience in a customer service or collections role. • Excellent verbal and written communication skills. • Strong phone etiquette and a customer-centric approach. • Ability to work independently and manage a high volume of calls. • Proficiency in Microsoft Office or similar software. • Knowledge of basic accounting or billing processes is an asset. • Excellent time management and organizational skills. • Ability to work in a fast-paced, dynamic environment. • Willingness to learn and adapt to new systems and processes.