About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a crucial role in our collections team, focusing on effective debt recovery while maintaining a high level of customer satisfaction. Your primary responsibility will be to manage and resolve customer accounts in arrears, ensuring a positive and professional experience throughout the collections process.
• Manage and resolve a portfolio of customer accounts in arrears, ensuring timely and accurate debt recovery. • Maintain regular communication with customers via phone, email, and chat, providing updates and negotiating payment plans. • Collaborate with internal teams to gather relevant information and develop effective strategies for debt recovery. • Ensure compliance with legal and regulatory requirements in the collections process. • Document and maintain accurate records of all customer interactions and payment arrangements. • Identify and escalate potential customer disputes or complaints to the appropriate team for resolution. • Stay updated with industry trends and best practices in collections and customer service. • Provide feedback and suggestions to improve the overall collections process and customer experience. • Achieve and exceed individual and team performance targets for debt recovery. • Maintain a positive and professional attitude, representing the company's brand and values.
• Minimum of 2 years of experience in a collections or customer service role, preferably in a financial services environment. • Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively. • Excellent problem-solving and analytical skills, with a customer-centric approach. • Proficiency in using collections software and Microsoft Office applications. • Ability to work independently and manage a high volume of customer interactions. • Excellent time management and organizational skills, with attention to detail. • Flexibility to adapt to changing priorities and work schedules. • A positive and professional attitude, with a focus on customer satisfaction. • Strong work ethic and a commitment to continuous learning and improvement. • High school diploma or equivalent; a college degree in a related field is preferred.