About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Service Associate, you will be the primary point of contact for customers who have outstanding debts. Your role is to build rapport, understand their financial situation, and collaboratively develop a suitable payment plan. You will need to effectively communicate the importance of timely payments while maintaining a friendly and professional demeanor.
• Contact customers with outstanding debts via phone, email, or other agreed-upon methods. • Listen to and understand customers' financial circumstances to tailor payment plans accordingly. • Negotiate and agree on realistic payment schedules, ensuring timely and regular payments. • Maintain accurate records of customer interactions and payment arrangements. • Provide excellent customer service, ensuring a positive and respectful experience. • Follow up with customers to ensure payment plan adherence and offer support as needed. • Escalate complex or sensitive cases to the appropriate team members or managers. • Stay updated with industry regulations and best practices in debt collection. • Collaborate with the collections team to achieve department goals and targets.
• High school diploma or equivalent; college degree preferred but not mandatory. • 1-2 years of experience in customer service or a related field, preferably in collections or debt recovery. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication styles. • Strong negotiation skills and the ability to build rapport quickly. • Empathy and a customer-centric approach to problem-solving. • Proficiency in using CRM systems and Microsoft Office. • Ability to work independently and manage a high volume of cases. • Excellent time management and organizational skills. • A proactive and solution-oriented mindset. • Willingness to undergo training and development opportunities.