About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Executive in the Collections | Telecollection department, you will be responsible for generating new business and retaining existing customers. Your primary focus will be on outbound calls to prospective and existing clients, where you will showcase your excellent communication skills and product knowledge. You will need to be persuasive and confident in explaining product features, benefits, and premiums to close sales within defined timelines.
• Conduct outbound calls to target customers for insurance sales and policy renewals. • Clearly articulate product features, benefits, and premium details to prospective clients. • Follow up on leads and handle objections effectively to convert prospects into customers. • Ensure compliance with IRDAI guidelines and maintain accurate call records for all interactions. • Build and maintain strong relationships with customers to foster long-term loyalty and repeat business. • Stay updated on industry trends, competitor offerings, and new insurance products to provide accurate information to clients. • Collaborate with the sales team to develop and execute effective sales strategies and campaigns. • Provide excellent customer service and support, ensuring a positive and professional experience for all callers. • Achieve individual and team sales targets, as well as contribute to the overall business growth and success.
• A high school diploma or equivalent qualification is required. • Previous experience in a sales or customer service role, preferably in the insurance industry, is preferred. • Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly. • Strong persuasion and negotiation skills to handle objections and close sales effectively. • Proficiency in using CRM systems and other sales-related software for lead management and record-keeping. • Ability to work independently and manage a high volume of calls and leads efficiently. • A self-motivated and results-driven attitude, with a passion for achieving sales targets. • Excellent organizational skills and attention to detail to maintain accurate records and follow-up on leads. • A positive and professional demeanor, with the ability to build rapport and trust with customers. • Willingness to continuously learn and adapt to new insurance products and industry regulations.