About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a crucial role in our Collections team, acting as a liaison between the company and our customers. Your primary responsibility will be to manage and resolve customer accounts and collections, ensuring a positive and satisfying experience for our clients. This role requires excellent communication and interpersonal skills, as well as the ability to build strong relationships with customers.
• Manage and oversee the collections process for customer accounts. • Act as the primary point of contact for customers regarding collections and account inquiries. • Resolve customer complaints and disputes in a timely and professional manner. • Ensure accurate and timely documentation of all collections activities. • Collaborate with the finance team to track and monitor outstanding payments. • Implement effective strategies to minimize bad debts and maximize collections. • Maintain a high level of customer satisfaction and build long-term relationships. • Provide regular updates and reports on collections performance to the management team. • Stay updated with industry trends and best practices in collections management. • Assist in training and mentoring junior collections team members.
• A minimum of 3 years of experience in a customer relations or collections role. • Strong knowledge of collections processes and best practices. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and internal teams. • Proficiency in using CRM systems and collections software. • Ability to work independently and manage multiple tasks simultaneously. • Strong problem-solving and analytical skills. • A customer-centric approach and a passion for delivering exceptional service. • Excellent organizational skills and attention to detail. • Willingness to learn and adapt to new collections strategies. • A positive and professional attitude, with the ability to work in a fast-paced environment.