About this role
Job summary
Location: Hybrid - Home working, community venues, GP Practices and remote delivery
Hours: 15 hours per week
Contract: 12 month fixed term
The Diabetes and You Clinical Programme Coordinator is a clinically informed education and programme delivery role supporting the operational management, development and delivery of the Diabetes and You structured education programme across Cornwall and the Isles of Scilly.
The role combines:
structured patient education delivery,educator support and development,programme coordination,quality assurance,curriculum and resource oversight,and workforce development activity.
Main duties of the job
The post-holder will provide clinical insight and operational leadership to support safe, effective and sustainable delivery of Diabetes and You aligned to NICE structured education standards and QISMET requirements. The role will support delivery of:
patient structured education courses,educator forums and mentorship,Train the Trainer activity,programme reporting and evaluation,educator coordination,and ongoing development of educational content and resources.
The post-holder will work closely with the Education Lead, educators, Primary Care Networks (PCNs), practices and wider system partners to improve access, quality and consistency of structured diabetes education across Cornwall and the Isles of Scilly.
The role combines clinical facilitation, workforce development and programme leadership, requiring the ability to work flexibly across education delivery and operational coordination responsibilities.
About us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we deliver several NHS contracts, including:
Cornwall 111 Integrated Urgent Care ServiceSchool Immunisation ProgrammeCornwall Primary Care Training HubSpecial Allocation Scheme
All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.
Why Join Us?
Access to NHS Pension Scheme.Competitive annual leave with buy/sell options.Competitive sickness, maternity and paternity provisions.Employee benefits programme via Vivup.Access to training and professional development through the Cornwall Primary Care Training Hub.
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
We recognise that AI is becoming part of daily life, and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience, and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
Job description Job responsibilities
Key Duties and Responsibilities
The Diabetes and You Clinical Project Lead will support the operational delivery, coordination and ongoing development of the Diabetes and You structured education programme across Cornwall and the Isles of Scilly.
The role combines programme coordination, educator support, structured patient education delivery and clinical input to support safe, effective and sustainable programme delivery aligned to NICE structured education standards and QISMET requirements.
Programme Coordination & Operational Delivery
Support day-to-day operational management of the Diabetes and You programme.Support and coordinate local delivery of Diabetes and You courses across Cornwall and the Isles of Scilly through Primary Care Networks (PCNs), practices and commissioned educators.Support planning and coordination of educator delivery, venues and programme activity.With admin support maintain oversight of programme activity, registrations, attendance and completion data.Support programme reporting, evaluation and quality monitoring requirements.Support development and implementation of innovative and sustainable operational processes to improve programme delivery and accessibilityWork collaboratively with the Education Lead and wider Training Hub team to support programme sustainability and continuous improvement.Support communication and engagement activity relating to the programme, including liaison with PCNs, practices and system partners.Identify gaps in delivery capacity and support development of solutions to maintain equitable programme access across Cornwall and the Isles of Scilly.Support exploration and development of new approaches to improve engagement, accessibility and uptake of structured education.Structured Patient Education Delivery
Deliver Diabetes and You structured education sessions to patients, carers and families where appropriate.Support and facilitate delivery capacity across PCNs and educator teams, providing direct delivery where required to support service continuity, workforce development or gaps in provision as able.Facilitate group education sessions in an engaging, inclusive and supportive manner.Promote patient self-management, behaviour change and understanding of type 2 diabetes.Deliver both face-to-face and virtual education sessions as required.Ensure delivery remains aligned to agreed curriculum, programme standards and educational principles.Support engagement and re-engagement of participants where required.Maintain sensitivity to emotional, behavioural and educational needs of participants.
Educator Support & Workforce Development
Support recruitment, onboarding and ongoing support of Diabetes and You educators.Deliver Train the Trainer sessions and educator development activity.Support delivery of educator forums, Communities of Practice and peer support activity.Provide mentorship, guidance and support to educators delivering the programme.Support workforce development aligned to structured education delivery and long-term conditions management.Contribute to ongoing review, innovation and development of educational materials, presentations and programme resources
Clinical & Quality Support
Provide clinical insight to support safe and evidence-based programme delivery.Support curriculum updates to ensure content reflects current evidence, guidance and best practice.Support quality assurance processes aligned to QISMET and NICE structured education standards.Contribute to audit, evaluation and continuous improvement activity.Escalate risks, issues or governance concerns appropriately.
Collaboration & System Working
Develop effective working relationships with Primary Care Networks (PCNs), GP practices, educators and wider system partners.Work collaboratively with specialist diabetes teams and relevant stakeholders to support integrated pathways and consistent messaging.Promote equitable access to structured education across Cornwall and the Isles of Scilly, including underserved and rural communities.Support development of flexible delivery models including virtual, community and evening delivery where appropriate.
General
Actively contribute to the Organisations values and behaviours ensuring that relevant processes are open and transparent and encourage the confidence of staff, patients, partner organisations, the public and other agencies.Promote a positive organisational image.Promote own personal and others health, safety, and security, taking the appropriate action to report risk in accordance with policy.Ensure that equipment and resources are managed effectively to reduce waste and promote cost efficiency.Ensure the safe keeping and maintenance of equipment in accordance with policy, reporting defect or loss.Maintain personal development to meet the changing demands of the job, participate in an annual appraisal and appropriate training activities.Ensure compliance with all Kernow Health CIC statutory and mandatory training requirements, policies and protocols.Take appropriate responsibility to ensure that your objectives are aligned with the core team and organisational objectives.To demonstrate agility through adapting to the needs of the organisation by working flexibly in response to changing organisational requirements and priorities.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties, as directed by your line manager.
Person Specification
Qualifications Essential
Current NMC/HPC or equivalent professional registration. Evidence of ongoing CPD and professional development.
Desirable
Teaching/education qualification, willingness to work towards. Diabetes or long-term conditions related qualification/experience. Behaviour change/coaching training.
Experience Essential
Experience working within healthcare, long-term conditions or workforce development. Knowledge of type 2 diabetes and principles of self-management support. Understanding of primary care and multidisciplinary working.
Desirable
Experience facilitating education, training or group sessions. Experience providing clinical leadership, educator support, service development or leading areas of programme delivery.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Kernow Health CIC
Address Cudmore House
Treliske Industrial Estate
Truro
Cornwall
TR1 3LP
United Kingdom
Employer's website https://www.kernowhealthcic.org.uk (Opens in a new tab)