About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a CCE, you will be the front-line representative for our clients, providing exceptional customer service and support. Your primary goal is to ensure customer satisfaction and build strong relationships. You will handle customer inquiries, provide accurate information, and offer solutions to their queries. This role requires excellent communication skills, a positive attitude, and a willingness to learn and adapt.
• Handle customer inquiries and provide timely responses. • Offer solutions and resolve customer issues effectively. • Maintain a high level of customer satisfaction and build positive relationships. • Ensure accurate documentation and record-keeping of customer interactions. • Collaborate with team members to improve processes and enhance customer experience. • Stay updated with product knowledge and company policies. • Provide feedback and suggestions for process improvements. • Adhere to quality standards and maintain a professional work ethic. • Work in rotational shifts as per business requirements.
• Bachelor's degree or graduate in any field. • Minimum 6 months of work experience in a BPO or customer service role. • Basic English communication skills with a Versant score of 4 or higher. • Foundational proficiency in a relevant regional language with a Versant score of 3 or basic conversational ability. • Basic computer literacy and navigation skills. • Positive attitude, strong work ethic, and a willingness to learn. • Excellent attendance record and ability to work in a structured environment. • Flexibility to work in day/night shifts. • Strong problem-solving and analytical skills. • Ability to work independently and as part of a team.