About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be responsible for managing customer relationships and ensuring timely payment collections. Your primary focus will be on recovering EMI and overdue payments while maintaining a positive and professional approach. You will act as a liaison between the company and customers, resolving disputes, and providing excellent customer service.
• Establish and maintain positive relationships with customers to ensure timely payment collections. • Contact customers to remind them of upcoming or overdue payments, and negotiate payment plans if needed. • Resolve customer disputes and queries related to payments, ensuring a fair and transparent process. • Maintain accurate records of all customer interactions and payment transactions. • Ensure compliance with relevant regulations and internal policies during the collection process. • Provide regular updates to the management team on collection progress and any potential risks. • Collaborate with other departments to ensure a seamless customer experience throughout the collection journey. • Stay updated with industry trends and best practices in customer relationship management and debt collection. • Assist in developing strategies to improve payment collection rates and reduce customer delinquency. • Maintain a professional and courteous demeanor at all times when interacting with customers.
• A high school diploma or equivalent qualification is required. • Previous experience in customer relationship management, collections, or a related field is preferred. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues. • Strong interpersonal skills and the ability to build rapport with customers from diverse backgrounds. • Proficiency in using MS Office suite and CRM systems for data management and reporting. • Ability to work independently and manage a high volume of customer interactions. • Excellent organizational skills with a keen eye for detail. • A proactive and solution-oriented approach to problem-solving. • Willingness to learn and adapt to new technologies and processes. • A positive and customer-centric attitude, with a focus on delivering exceptional service.