About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be responsible for managing customer relationships and ensuring timely payment collections. Your primary focus will be on recovering EMI and overdue payments while maintaining a positive and professional rapport with our customers. You will also be tasked with resolving customer disputes and ensuring compliance with relevant regulations.
• Establish and maintain positive customer relationships to ensure timely payment collections. • Recover EMI and overdue payments through effective communication and negotiation. • Resolve customer disputes and queries promptly and professionally. • Ensure compliance with all relevant regulations and internal policies. • Maintain accurate records of customer interactions and payment status. • Collaborate with other departments to ensure a seamless customer experience. • Provide regular updates to the management team on payment collections and customer feedback. • Identify and implement strategies to improve payment recovery rates. • Stay updated with industry trends and best practices in customer relationship management. • Perform any other duties as assigned by the management.
• Bachelor's degree in Business, Finance, or a related field. • Minimum 2 years of experience in customer relationship management or collections. • Excellent communication and interpersonal skills. • Strong negotiation and conflict resolution abilities. • Proficiency in MS Office and CRM software. • Ability to work independently and manage multiple tasks. • Attention to detail and excellent organizational skills. • Knowledge of consumer finance and payment industry regulations. • Willingness to learn and adapt to new processes and technologies. • A customer-centric approach and a positive attitude.