About this role
As a FOS Collection Executive, you will play a vital role in ensuring timely and accurate payment collections. Your responsibilities will include visiting customers at their premises, engaging with them to understand their payment status, and facilitating smooth cash collections. You will be the face of our company, representing us with professionalism and a customer-centric approach.
• Visit customers' locations to collect payments in person. • Engage with customers to understand their payment capabilities and provide necessary payment options. • Issue official receipts for cash collections and maintain accurate records. • Ensure compliance with company policies and procedures during collection visits. • Maintain a positive and professional attitude while representing Digitide Solutions Limited. • Build and maintain strong relationships with customers to foster a positive payment culture. • Handle customer inquiries and provide timely responses to their payment-related concerns. • Collaborate with the Collections team to ensure efficient and effective payment processes. • Adhere to health and safety guidelines while on customer premises. • Complete daily collection reports and submit them to the Collections department.
• High school diploma or equivalent qualification. • 1-2 years of experience in a similar collection role, preferably in a field-based setting. • Excellent communication and interpersonal skills, with the ability to build rapport with customers. • Strong organizational skills and attention to detail. • Proficiency in using basic office software and payment processing systems. • Ability to work independently and manage time effectively. • Valid driver's license and access to reliable transportation. • Flexibility to work varied hours, including occasional weekends, as needed. • Basic understanding of accounting principles and payment processing. • Willingness to undergo background checks and drug screening.