About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a CCE, you will be the front-line representative for our company, handling customer inquiries and providing excellent service. Your role is crucial in maintaining and enhancing our reputation and customer satisfaction. You will be a part of a dynamic team, working collaboratively to deliver an outstanding customer experience.
• Handle inbound customer calls and provide accurate, timely assistance. • Resolve customer queries and complaints efficiently and politely. • Maintain a high level of customer satisfaction and ensure a positive brand image. • Demonstrate excellent communication skills, both verbal and written, in English and Hindi or the regional language. • Build strong relationships with customers and provide personalized support. • Stay updated with product knowledge and company policies to offer accurate information. • Collaborate with team members to share best practices and ensure consistent service delivery. • Document and escalate complex issues to the appropriate team for further action. • Adhere to quality standards and maintain a professional work ethic.
• Fluency in English and Hindi or the regional language is mandatory, with the ability to read, write, and speak proficiently. • Excellent communication skills, with a confident and polite demeanor. • Strong customer service orientation and a passion for delivering exceptional support. • Ability to work in a fast-paced environment and manage multiple tasks simultaneously. • Basic computer literacy and familiarity with customer relationship management (CRM) systems. • Previous experience in a customer service role is preferred but not mandatory. • Willingness to learn and adapt to new processes and technologies. • Excellent problem-solving skills and a proactive approach to customer issues. • Flexibility to work in shifts, including weekends and public holidays, as required.