About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Trainer in our BPM | Transition department, you will play a vital role in ensuring the success of our banking process training programs. Your expertise and passion for training will contribute to the overall growth and development of our team. We are looking for a dedicated professional who can effectively transfer knowledge and skills to our team members, enhancing their performance and productivity.
• Design and deliver engaging training sessions for banking process teams. • Develop and update training materials to reflect the latest industry trends and best practices. • Assess and evaluate trainee performance, providing constructive feedback for improvement. • Collaborate with process owners to understand training needs and develop tailored training programs. • Conduct regular training needs assessments to identify gaps and areas for improvement. • Stay updated with industry regulations and ensure training content aligns with compliance requirements. • Mentor and guide new trainers, sharing best practices and ensuring a consistent training approach. • Manage training schedules and ensure timely delivery of training sessions. • Maintain accurate records of training activities and trainee progress.
• Bachelor's degree in a relevant field (e.g., Business, Finance, or Training & Development). • Minimum of 3 years of experience, with at least 2 years in process training within a banking environment. • In-depth knowledge of banking products and processes. • Versant test score of 5 or above, with a typing speed of 25-30 words per minute and 85% accuracy. • Excellent communication and presentation skills. • Strong organizational and time management abilities. • Ability to work independently and as part of a team. • Proficiency in using training software and tools. • Analytical skills to assess training needs and evaluate training effectiveness.