About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary focus will be on understanding customer needs, providing exceptional support, and fostering long-term relationships. You will be the first point of contact for customers, handling inquiries, and ensuring a seamless and efficient resolution process.
• Handle customer inquiries and provide timely and accurate responses. • Resolve customer issues and complaints, ensuring a high level of satisfaction. • Maintain a positive and professional attitude at all times, representing the company's brand. • Build and maintain strong relationships with customers, understanding their needs and preferences. • Collaborate with internal teams to ensure a seamless customer experience, including sales, marketing, and product development. • Stay updated with product knowledge and industry trends to provide accurate information to customers. • Document and report customer feedback and suggestions, contributing to product and service improvements. • Conduct regular customer outreach and engagement activities to maintain a strong customer base. • Ensure data privacy and security, adhering to company policies and regulations. • Assist in developing and implementing customer relationship strategies to enhance customer loyalty.
• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field. • 1-2 years of experience in a customer-facing role, preferably in a BFSI or back-office environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers. • Strong problem-solving and critical thinking abilities, with a customer-centric approach. • Proficiency in using customer relationship management (CRM) systems and tools. • Ability to work independently and manage multiple tasks simultaneously. • A proactive and positive attitude, with a focus on delivering exceptional customer service. • Basic knowledge of data privacy and security practices is preferred. • Willingness to learn and adapt to new technologies and industry trends. • Excellent time management and organizational skills.