About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Executive - Operations will play a vital role in overseeing and streamlining the operational processes of our back-office functions. They will collaborate closely with the Customer Care Executive (CCE) team to enhance overall customer satisfaction and ensure efficient issue resolution. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.
• Oversee daily operations and ensure smooth workflow within the back office. • Collaborate with the CCE team to address customer inquiries and complaints promptly. • Implement and maintain efficient operational procedures and protocols. • Monitor and analyze operational data to identify areas for improvement. • Ensure compliance with company policies and industry regulations. • Train and mentor junior staff members on operational best practices. • Develop and implement strategies to enhance operational efficiency and productivity. • Build and maintain strong relationships with internal stakeholders and clients. • Stay updated on industry trends and best practices in operational management.
• Bachelor's degree in Business Administration, Operations Management, or a related field. • Minimum 3 years of experience in a similar operational role, preferably in a back-office setting. • Excellent organizational and time management skills. • Strong leadership and team management abilities. • Proficiency in using operational software and tools. • Analytical mindset with the ability to interpret data and make informed decisions. • Excellent communication and interpersonal skills. • Ability to work independently and manage multiple tasks simultaneously. • Flexibility to adapt to changing operational requirements. • Willingness to continuously learn and stay updated on industry developments.