About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a vital role in our customer care and collections team. Your primary responsibility will be to manage and resolve customer accounts and collections, ensuring a positive and satisfying experience. You will be the face of our company, representing Digitide Solutions with professionalism and a customer-first mindset.
• Handle customer inquiries and complaints related to collections, providing timely and accurate information. • Initiate and manage the collections process, ensuring a smooth and efficient workflow. • Maintain accurate records and documentation for all collection activities. • Collaborate with other departments to resolve complex customer issues and escalate when necessary. • Ensure compliance with legal and regulatory requirements in the collections process. • Develop and maintain strong relationships with customers, fostering trust and satisfaction. • Provide regular updates to customers on the status of their accounts and collections. • Identify and implement process improvements to enhance collections efficiency. • Assist in training and mentoring junior team members on collections best practices. • Stay updated with industry trends and best practices in customer care and collections.
• Bachelor's degree in Business Administration, Finance, or a related field. • Minimum 3 years of experience in a customer care or collections role. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive mindset. • Proficiency in using CRM and collections management software. • Ability to work independently and manage multiple tasks simultaneously. • Analytical skills to interpret data and make informed decisions. • Familiarity with industry regulations and compliance standards. • Excellent time management and organizational skills. • Willingness to continuously learn and adapt to new processes.