About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's brand and values. Your primary role is to ensure an exceptional customer experience by providing timely and accurate support. You will be the first point of contact for customers, handling inquiries, resolving issues, and offering guidance on our products and services. Your goal is to build and maintain positive relationships, ensuring customer loyalty and satisfaction.
• Handle customer inquiries and provide timely responses via phone, email, and live chat. • Resolve customer issues and complaints, ensuring a high level of satisfaction. • Offer product and service information, guiding customers towards the best solutions. • Maintain accurate records of customer interactions and feedback. • Collaborate with internal teams to improve customer experience and resolve complex issues. • Stay updated with product knowledge and industry trends to provide accurate information. • Identify and escalate potential customer escalations or concerns to the relevant teams. • Conduct regular customer satisfaction surveys and analyze feedback for improvements. • Assist in developing and implementing customer engagement strategies. • Ensure compliance with company policies and procedures in all customer interactions.
• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and analytical skills, with a customer-centric approach. • Proficiency in using CRM systems and other customer support tools. • Ability to work independently and manage multiple tasks simultaneously. • A positive and professional attitude, with a focus on customer satisfaction. • Basic knowledge of BFSI products and services is preferred. • Excellent time management and organizational skills. • Willingness to continuously learn and adapt to new technologies and processes.