About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to ensure customer satisfaction and build long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product/service information, and resolving any issues that arise. Your impact will be felt across the company, as you contribute to our overall success and growth.
• Handle customer inquiries and provide timely, accurate information. • Resolve customer issues and complaints in a friendly and professional manner. • Build and maintain positive relationships with customers, ensuring their satisfaction. • Stay updated with product knowledge and company policies to provide accurate information. • Collaborate with other teams to ensure a seamless customer experience. • Document and report customer feedback and suggestions for improvement. • Maintain a high level of customer service excellence and set an example for the team. • Ensure compliance with company policies and procedures. • Actively participate in team meetings and contribute to continuous improvement. • Uphold the company's values and maintain a positive brand image.
• Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive attitude. • Ability to work independently and manage multiple tasks effectively. • Proficiency in MS Office and basic computer skills. • Prior experience in a customer-facing role, preferably in a BFSI environment. • Knowledge of customer relationship management tools is an asset. • A positive and enthusiastic attitude, with a passion for customer service. • Ability to work in a fast-paced, dynamic environment. • Excellent time management and organizational skills. • Willingness to learn and adapt to new processes and technologies.