About this role
Job summary
We are seeking an experienced, strategic, and highly motivated Practice Business Manager to lead the operational, financial, and strategic management of our busy and forward-thinking GP practice.
This is a senior leadership role requiring a dynamic individual who can drive service improvement, ensure financial sustainability, and support high-quality patient care. The successful candidate will work closely with GP partners, and external stakeholders to deliver organisational objectives.
If you wish to submit a cover letter and a CV in addition to the online application please email it over to [email protected]
Main duties of the job
Key Responsibilities
Provide overall leadership and management of practice operations Lead on financial planning, budgeting, and income optimisation Oversee workforce planning, HR management, and staff development Ensure compliance with regulatory frameworks including CQC standards Drive quality improvement, performance management, and service delivery Develop and implement business strategies aligned with practice goals Manage contracts, procurement, and partnership working (e.g. PCN, ICB) Support digital transformation and innovation within the practice
About us
What We Offer
Competitive AfC salary (Band 8B/8C depending on experience) NHS pension scheme Generous annual leave entitlement Opportunities for professional development and leadership training Supportive and collaborative working environment
Job description Job responsibilities
Job Purpose
The Practice Business Manager is a senior leadership role responsible for providing strategic, operational, financial, and organisational leadership across the practice. The post holder will ensure the delivery of high-quality, safe, effective, and sustainable primary care services, whilst driving innovation, service transformation, and continuous improvement.
Working closely with GP Partners, the Primary Care Network (PCN), Integrated Care Board (ICB), and external stakeholders, the Practice Business Manager will support the long-term development of the practice and ensure compliance with all statutory, contractual, and regulatory requirements.
Key Responsibilities
1. Strategic Leadership and Service Development
Responsibilities
Lead the development, implementation, and delivery of the practice's strategic vision and business objectives.
Drive innovation, transformation, and service redesign to improve patient outcomes and operational efficiency.
Identify opportunities for growth, partnership working, and service expansion.
Support the practice's involvement within the PCN, ICB, and wider healthcare system.
Lead organisational change programmes and continuous improvement initiatives.
Ensure the practice remains responsive to national, regional, and local healthcare priorities.
2. Financial and Resource Management
Responsibilities
Hold overall responsibility for the effective management of practice finances and resources.
Lead annual budgeting, financial planning, forecasting, and financial governance processes.
Monitor income and expenditure and provide regular financial reports to GP Partners.
Maximise practice income through optimisation of contractual requirements, including QOF, DES, Enhanced Services, and other commissioned services.
Ensure robust procurement, contract management, and value-for-money arrangements are in place.
Identify financial risks and implement appropriate mitigation strategies.
3. Workforce and Organisational Development
Responsibilities
Develop and implement the practice workforce strategy and succession planning framework.
Lead all aspects of human resource management, including recruitment, retention, performance management, and employee relations.
Foster a positive organisational culture that promotes staff engagement, wellbeing, and inclusion.
Ensure compliance with employment legislation and best practice HR standards.
Support staff development, training, and leadership programmes.
Lead organisational development initiatives to support service delivery and workforce sustainability.
4. Governance, Risk and Compliance
Responsibilities
Ensure compliance with all Care Quality Commission (CQC) standards and regulatory requirements.
Lead the practice governance framework, ensuring robust systems of assurance and accountability.
Maintain effective risk management processes and organisational risk registers.
Oversee safeguarding arrangements and ensure statutory responsibilities are fulfilled.
Lead investigations relating to incidents, complaints, significant events, and learning reviews.
Ensure policies, procedures, and governance systems remain current and compliant.
5. Operational Management
Responsibilities
Provide overall leadership for the day-to-day operational management of the practice.
Ensure efficient and effective delivery of clinical and non-clinical services.
Develop and monitor key performance indicators (KPIs) and operational performance measures.
Ensure effective use of practice systems, digital solutions, and business processes.
Lead service planning, capacity management, and business continuity arrangements.
Support the achievement of contractual, quality, and patient experience objectives.
Professional Responsibilities
Confidentiality
The post holder must:
Maintain strict confidentiality regarding patient, staff, and organisational information. Comply with GDPR, Data Protection legislation, Caldicott Principles, and Information Governance requirements. Ensure confidential information is handled securely and appropriately at all times. Equality, Diversity and Inclusion
The post holder must:
Promote equality, diversity, and inclusion in all aspects of service delivery and employment practices. Ensure compliance with the Equality Act 2010. Foster an environment that values and respects diversity. Health and Safety
The post holder must:
Ensure compliance with all relevant Health and Safety legislation and policies. Promote a safe working environment for staff, patients, and visitors. Participate in risk assessments and health and safety initiatives. Safeguarding
The post holder must:
Ensure safeguarding policies and procedures are implemented effectively. Maintain appropriate safeguarding training and knowledge. Promote a culture that prioritises the welfare and protection of vulnerable individuals. Information Governance
The post holder must:
Maintain high standards of information security and data protection. Ensure compliance with NHS Information Governance requirements. Promote secure handling, storage, and sharing of information. General
This job description outlines the principal duties and responsibilities of the post. It is not intended to be exhaustive and may be reviewed and amended, in consultation with the post holder, to reflect changing organisational needs and service requirements.
The post holder may be required to undertake other duties commensurate with the grade and responsibilities of the role.
Person Specification
Knowledge Essential
Strong understanding of NHS systems, primary care, and commissioning Knowledge of governance, risk management, and CQC requirements
Desirable
Knowledge of GP contracts (GMS/PMS/APMS) and funding streams Understanding of digital transformation in primary care
Personal Attributes Essential
Professional, resilient, and highly motivated Ability to work autonomously with high level of accountability Commitment to continuous improvement and high-quality care Integrity, discretion, and ability to maintain confidentiality
Qualifications Essential
Degree-level qualification or equivalent experience
Desirable
Masters degree / MBA / ILM or equivalent leadership qualification
Experience Essential
Significant senior management experience in healthcare or NHS setting Proven experience of strategic leadership and service development Experience managing substantial budgets and financial planning Experience of HR management, workforce planning, and organisational change
Desirable
Experience at Practice Manage or Practice Business Manager level in General Practice Experience working across PCN / ICB structures Experience of business case development Experience leading large multidisciplinary teams
Skills Essential
Excellent leadership and people management skills Strong financial and analytical skills Ability to think strategically and deliver organisational objectives Excellent communication and interpersonal skills Ability to manage complex workloads and competing priorities
Desirable
Advanced negotiation and influencing skills Project management skills Experience in data-driven decision making Presentation skills at senior level
Other Requirements Essential
Commitment to Equality, Diversity & Inclusion Understanding of confidentiality, GDPR, and information governance Commitment to safeguarding and patient safety Willingness to undertake ongoing professional development
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Glenroyd Medical Practice
Address Moor Park Health and Leisure Centre
Bristol Avenue
Bispham, Blackpool
FY2 0JG
United Kingdom
Employer's website https://www.glenroydmedical.co.uk/ (Opens in a new tab)