About this role
Job summary
We are a forward thinking, patient centered training practice with a list size of 14,000 patients and a dedicated team of 32 staff. We are looking for an enthusiastic, IT literate individual to join us as a Receptionist, supporting both our patients and clinical team.
What Were Looking For
IT literate applicant confident using clinical systems, email, and office software Strong communicator able to engage with patients and colleagues professionally Quick learner comfortable adapting to new systems and processes Enthusiastic team player positive, proactive, and supportive
Main duties of the job
Key Responsibilities
Frontofhouse patient support greeting patients, managing checkins, and handling queries Telephone and appointment coordination answering calls, booking appointments, and signposting Administrative tasks processing prescriptions, updating records, and supporting clinical staff Maintaining confidentiality ensuring all patient information is handled securely Hours & Salary
We welcome both fulltime and parttime applicants Applicants must be able to work at least between 8am and 11am Salary is negotiable, depending on experience
About us
Why Join Us?
Supportive, friendly, and experienced team A training practice environment with opportunities to learn and grow Ongoing development in clinical systems and primary care processes A modern, innovative practice committed to continuous improvement
If you are motivated, patientfocused, and eager to develop your skills within a dynamic GP surgery, we would be delighted to hear from you.
Job description Job responsibilities
Job responsibilitiesAs a GP Practice Receptionist, you will be the first point of contact for patients, providing excellent customer service and administrative support to ensure the smooth running of the practice. The role requires someone with strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Will need to be part of total triage team. Will have 2 weeks introductory session with senior colleague and will be trained for total triage. System one is our computer system.
Key Responsibilities Reception:
Greeting patients and handling telephone/email enquiries in a professional & friendly manner
Booking, amending, and cancelling appointments using our clinical system
Processing prescriptions, referrals, and other administrative tasks
Handling patient records, ensuring confidentiality and accuracy
Supporting clinicians with administrative tasks, including medical coding and scanning.
Person SpecificationSkills and attributesEssential Good communication skills, oral and written Good team working Good interpersonal skills Attention to detail Flexibility Keyboard skills Well mannered and well presented Patient, tolerant, tactful and discreet Enthusiastic, honest and reliableDesirable Self-motivating Demonstrate initiative Ability to prioritize tasks Able to tolerate and manage stressExperienceEssential Previous experience working with computersDesirable Experience as a Medical Receptionist in a GP Surgery Previous experience of customer care or dealing with members of public in a frontline roleQualificationsEssential Good general education with good numeracy and literacy skills Previous experience working with computersDesirable Experience as a Medical Receptionist in a GP Surgery Previous experience of customer care or dealing with members of public in a frontline role
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Person Specification
Immigration status Essential
Must have valid visa with right to work in the UK
Desirable
Must be IT literate with good communication skills and able to multitask in pressured enviroment.
Immigration status Essential
Must have valid visa with right to work in the UK
Desirable
Must be IT literate with good communication skills and able to multitask in pressured enviroment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The MWH Practice
Address 71-73 The Broadway
Southall
London
UB1 1LA
United Kingdom
Employer's website https://www.mwhpractice.co.uk/ (Opens in a new tab)