About this role
Job summary
Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Receptionist / Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.
About the Role:As a key member of our reception team, you will:
Greet, assist, and direct patients courteously and efficientlywhether in person or over the phone.
Help patients access the right healthcare professionals and services promptly.
Provide general administrative support to the practice team to ensure smooth day-to-day operations.
Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
You will also be part of a collaborative team, expected to occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.
Main duties of the job
Reception & Front Desk
Welcome patients and visitors in a professional, approachable manner
Handle appointment bookings, repeat prescriptions, and home visit requests
Administrative Support
Manage incoming and outgoing communications, scanning, filing, and data entry
Process online requests through systmconnect, and clinical tasks using SystmOne
Communication
Provide clear, effective communication with patients, carers, and clinical staff
Maintain confidentiality and sensitivity at all times
Operational Duties
Assist with opening/closing the premises and ensuring adherence to security protocols
Keep clinical rooms tidy
About us Why Join Us?
Be part of a supportive and friendly team that values each members contribution
Make a meaningful impact on the lives of our patients every day
Gain experience in a dynamic healthcare environment with potential for growth
Job description Job responsibilities
Are you a friendly, organised, and compassionate individual looking to be the welcoming face of a busy and supportive healthcare team? We are seeking a Patient Care Advisor to join our practice and play a vital role in ensuring that every patient receives the highest standard of care and service.
About the Role:As a key member of our reception team, you will:
Greet, assist, and direct patients courteously and efficientlywhether in person or over the phone.
Help patients access the right healthcare professionals and services promptly.
Provide general administrative support to the practice team to ensure smooth day-to-day operations.
Participate in a rota covering the switchboard, front desk, scanning, and filing duties.
You will also be part of a collaborative team, expected to occasionally cover shifts during staff holidays or sickness, including some evenings and weekend sessions.
Key Responsibilities:Reception and Front Desk
Welcome patients and visitors in a professional, approachable manner
Handle appointment bookings, repeat prescriptions, and home visit requests
Administrative Support
Manage incoming and outgoing communications, scanning, filing, and data entry
Process online requests through systmconnect, and clinical tasks using SystmOne
Communication
Provide clear, effective communication with patients, carers, and clinical staff
Maintain confidentiality and sensitivity at all times
Operational Duties
Assist with opening/closing the premises and ensuring adherence to security protocols
Keep clinical rooms tidy
What Were Looking For: Excellent communication and interpersonal skills
Strong IT skills and comfort with using a computerised clinical system
Ability to remain calm, organised, and proactive in a fast-paced environment
Flexibility to adapt to changing needs and cover shifts when required
Respect for confidentiality, equality, diversity, and professional conduct
Training & Development:We offer full induction and ongoing training to help you succeed, including:
Annual performance reviews
Support for professional development
Opportunities to participate in audits and service improvements
Why Join Us? Be part of a supportive and friendly team that values each members contribution
Make a meaningful impact on the lives of our patients every day
Gain experience in a dynamic healthcare environment with potential for growth
Person Specification
Experience Essential
IT literacy: Proficient with Microsoft Office (Word, Outlook, Excel) Verbal communication: Clear, polite, and effective communicator with a friendly and professional telephone manner. Written communication: Able to take messages accurately, write concise notes, and handle correspondence. Interpersonal skills: Ability to communicate sensitively and respectfully with patients, staff, and external contacts.
Desirable
NVQ Level 2/3 in Customer Service or Business Administration. First Aid or Basic Life Support certification. Experience working in an NHS/primary care setting. Familiarity with NHS appointment protocols and medical terminology.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Peter’s Medical Centre
Address Oxford Street
Brighton
BN1 4LA
United Kingdom
Employer's website https://stpetersmedicalcentre.co.uk/ (Opens in a new tab)