About this role
Job summary
Yorkshire Health Network (YHN) is looking for an experienced Head of Operations. Reporting to the Chief Executive Officer, the Head of Operations will work collaboratively alongside other senior leaders within the organisation including the Finance Manager, HR Manager, Clinical Lead and PCN Clinical Directors to ensure that organisational priorities are fully and effectively delivered.
Main duties of the job
The post holder will be responsible for the leadership, development and performance of all services at YHN while ensuring high-quality patient care, regulatory compliance and service efficiency.
About us
Yorkshire Health Network (YHN) is a federation of all 16 GP practices within the Harrogate and Rural area of the Humber and North Yorkshire ICB (integrated Care Board).
Benefits:
29 days annual leave plus bank holidaysFree Flu vaccinationsEmployee Assistance ProgrammeLong Service awards schemeOccupational sick pay schemeFree parking on site
Job description Job responsibilities
Operational
Provide management across designated clinical and non-clinical servicesLead business continuity and risk management planningDevelop new and existing service operations to improve efficiency and resilienceDrive and manage change initiatives within operational planning, including core operations, workforce planning and development, and broader service improvement activitiesIdentify and deliver efficiency savings and productivity improvementsProvide direct support to the Operations Management team in delivering YHNs services, overseeing people management processes and ensuring service requirements are met
Quality & Patient Safety
Ensure compliance with Care Quality Commission (CQC) standardsEnsure services run safely, efficiently, and in line with agreed standardsPromote a culture of continuous quality improvement and patient safetyOversee incident reporting, investigations, and learning processesManage complaints and reportingSupport clinical governance frameworks
Team Leadership & Development
Lead, manage, and develop operational teams and service managersEnsure effective communication, 1-2-1s, appraisals, and development pathwaysSupport workforce planning and recruitmentDrive staff engagement and performance management
Strategic Management
Contribute to organisational strategy and transformation programmesAdopt a strategic approach to the development and management of patient servicesIdentify opportunities to improve workflows and efficiency through better use of clinical systemsDevelop and maintain effective communication both within member practice, across the PCN and with relevant outside agencies (ICB, NHSE, Hospital Trusts etc.)
Person Specification
Experience Essential
Significant senior operational management experience. Experience of performance management including appraisal writing, absence management, staff development and employee relations procedures. Experience of working with and engaging multiple stakeholders.
Desirable
Experience with service transformation and change management. Experience of working with GP practices. Understanding of primary care and extended access provision. Knowledge of the NHS/Healthcare environment.
Skills Essential
Aptitude in problem solving and decision making. Excellent communication and stakeholder engagement skills. Effective time management skills. Strong leadership and people management skills. Strong influencing and negotiation skills. Good interpersonal skills.
Qualifications Essential
Degree or equivalent experience.
Other requirements Essential
Ability to travel between sites.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Yorkshire Health Network
Address Priority House
Grove Park Court
Harrogate
North Yorkshire
HG1 4DP
United Kingdom
Employer's website http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)