About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
1A to 2A
• Average PMI (last 12 months)/PMS rating 3 and above
• 18 months as 1A
• Overall 3 years’ experience or a Graduate
• No Warning Letter issued in the past 6 months
• Span ratio adherence
• iEvolve certified
1B to 2A
• Average PMI (last 12 months)/PMS rating 3 and above
• 1 year as 1B
• Overall 2 years’ experience
• No Warning Letter issued in the past 6 months
• iEvolve certified
• Span ratio adherence
Graduate in any field preferred / HSC Pass Experience : > 6 months in Digitied as SME/Senior Executive (1B), overall Above 1.6 Years in Digitied Knowledge: 1. Affluent with MS Office Applications (MS Excel & Word) 2. Know-how of Company processes Computer Knowledge Skills & Abilities: 1. Process Orientation 2. Time Management & planning 3. Eye for details & comfortable handling large data 4. Analytical skills 5. Collate data & prepare Manual file as per timelines and Maintain Database. 6. Ensure data facilitates & drive key decision points for process improvement & new initiatives. 7. Ensure accuracy & validity of data 8. To help in collation and preparation of data to enable analysis & decision making 9. Maintain data Privacy 10. Lead, manage and motivate a team of 15 to 20 CSA’s 11. People Management/ People Development 12. To contribute towards Process improvement, Suggestion and Value adds to the process 13. Need understanding of Field coordination and assign Pickup or Referral as per process target
UnderGraduate/Graduate