About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a vital role in our customer care and collections team. Your primary focus will be on managing and resolving customer inquiries and complaints related to collections, ensuring a positive and satisfying experience. You will be the face of our company, representing us with professionalism and a customer-first attitude.
• Handle customer inquiries and complaints via phone, email, and chat, providing timely and accurate responses. • Maintain a high level of customer satisfaction by offering efficient and friendly assistance. • Collaborate with the collections team to develop and implement effective strategies for debt recovery. • Ensure compliance with legal and regulatory requirements in the collections process. • Document and update customer records accurately, maintaining a comprehensive database. • Identify and escalate complex or sensitive customer issues to the appropriate team leads. • Provide regular feedback and reports on customer interactions and collections progress. • Assist in training and mentoring new team members on customer care and collections best practices. • Stay updated with industry trends and best practices in customer care and collections. • Perform any other duties as assigned by the management to support the overall goals of the department.
• A minimum of 2 years of experience in a customer care or collections role, preferably in a financial services environment. • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive customer relationships. • Strong problem-solving and conflict resolution abilities. • Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite. • Ability to work independently and manage multiple tasks simultaneously. • A customer-centric mindset, with a focus on delivering exceptional service. • Excellent time management and organizational skills. • A high level of integrity and a commitment to maintaining customer confidentiality. • Willingness to learn and adapt to new processes and technologies. • A positive and professional attitude, representing the company's values.