About this role
Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The Health Records Clerk provides essential clerical and administrative support to the Health Records function, contributing to the effective delivery of patient care by ensuring that patient information is accurately processed, scanned, and made available to clinical teams when required.
The post holder will carry out a range of routine but important tasks, including the preparation, scanning, indexing, filing, tracking, and storage of patient health records in both paper and electronic formats. A significant part of the role involves scanning clinical documentation onto the electronic patient record system, ensuring documents are complete, correctly labelled, and of an acceptable quality in line with local procedures.
Main duties of the job The post holder will be required to handle confidential and sensitive information and must adhere to data protection legislation, confidentiality requirements, and organisational standards at all times. Prepare patient health records for scanning in accordance with local procedures, including sorting, removing staples, and checking documentation is complete. Scan, index, and upload patient documentation to the electronic patient record system accurately and in a timely manner. Carry out basic quality checks on scanned documents to ensure clarity, correct patient details, and accurate document type allocation. File, retrieve, track, and store paper health records using electronic tracking systems. Respond to routine requests for patient records from wards, clinics, and departments, escalating issues as required .Assist with the archiving, retention, and disposal of records in line with retention schedules and Trust policies. Maintain confidentiality and security of patient information at all times, adhering to Data Protection legislation, Follow clear instructions, standard operating procedures, Use basic IT systems and office equipment, including scanners, computers, and tracking systems. Highlight missing, misfiled, or damaged records to the appropriate supervisor. Maintain a tidy and safe working environment in line with health and safety requirements.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities
Working under supervision and following established policies and protocols, the Health Records Clerk will support clinics, wards, and departments by responding to requests for records, maintaining accurate tracking systems, and assisting with the movement, retrieval, and archiving of patient notes. The role requires attention to detail, the ability to follow instructions, and the capacity to work reliably in a busy healthcare environment.
Scanning tasks
To receive documents into the department for scanning
Preparation of the information to specified standard operating procedure
Ensure information is scanned to the specified quality, using the data capture software and Electronic Document Management System , raising issues as necessary to your line manager
To undertake quality checks of scanned images
The post will require frequent periods of sitting using the PC and scanning equipment
The post will require frequent periods of concentration to ensure information is scanned appropriately, to the correct record, and to the required quality.
The post will require some use of health records trolleys contain records and therefore some pushing of trolleys will be necessary
Library Tasks
To work within the Health Records library responding to electronic requests for previous Casenotes,
Responding to telephone calls to the department
The generation of new Casenote volumes for future inpatient activity
To participate in the retention and destruction programme for health records, identifying those records that meet the Code of Practice for Records Managements minimum retention period.
To respond to calls to the department for urgent requests for Casenotes
Use the Casenote tracking system to ensure all medical records are tracked to the correct location.
To file records returned to the library using the Casenote tracking system and mobile devices to file to appropriate shelf.
To utilise the online system for requesting return of records stored with the off site storage bureau
The post will require frequent periods of standing and will include elements of lifting, sorting and handling of case records
The post will require frequent use of health records trolleys containing records therefore require some pushing and pulling of trolleys.
The post will require frequent use of the computer / handheld devices to track records.
Person Specification
Education and Qualifications Essential
minimum of 3 GCSES or equivalent including Maths and English (4) Basic Computer/IT qualification or relevant experience to demonstrate computer literacy (4)
Experience Essential
Working in a demanding environment to meet tight deadlines (4) Working within an adminstrative role and customer service environment (4)
Desirable
Previous experience of working with an Electronic Document Managment system (3) Previous experience of working within a Health Records environment (2) Previous experience of using the Trust's Patient administration system (3) Previous experience of using the Trust's Electronic Casenote Tracking System (3)
Skills, Ability and Knowledge Essential
Sound knowledge of GDPR, (4) Sound knowledged of Subject Access requests/Access to Health Records (4) Ability to manage own workload (4) Ability to develop and maintain a good working relationship with colleagues (5) Excellent communication skills (5)
Personal Qualities Essential
Patient focussed (5) Reliable and punctual (5) Ability to work to defined protocols and seek advice where appropriate (5) have a flexible and "can do" approach (5)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital of North Midlands NHS Trust
Address Royal Stoke
Thornburrow Drive
Stoke-On-Trent
ST4 7QB
United Kingdom
Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)