Medical Secretary @ Hartlepool & Stockton Health [H&SH]

Job summary

An opportunity has arisen for a Medical Secretary to join our friendly team.

We are a busy, single site, SystmOne, training practice providing services for 13,200 patients. General practice is a challenging environment that requires a flexible and calm approach with the ability to multitask.

The ideal candidate will have experience in Lexacom Echo software, processing electronic referrals and work lists using the NHS electronic referral system [eRS] with a good knowledge of medical terminology. The candidate must be able to prioritise the urgency of the workload. The candidate will be a highly motivated team player, excellent interpersonal skills and undertake a variety of administrative duties including clerical support to clinical staff with audio typing.

The post is 25 hours per week to be worked over five days. The salary is negotiable depending upon experience.

Main duties of the job

To provide general secretarial support to the practice manager, doctors and health professionals involving audio typing, referrals to secondary care using NHS e-referral service and general clerical duties.

About us

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

As part of this support, we are hosting this job advert on behalf one of our member practices, Eaglescliffe Medical Practice.

Job description Job responsibilities

To provide an efficient audio, copy typing and administrative duties for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To assist the practice manager with all clerical and administrative duties. To make appointments, bookings and admissions as required. To liaise and arrange meetings, to include the booking of rooms as required and to attend meetings and take minutes. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. To provide cover for members of the secretarial team during periods of sickness and annual leave. Maintain adequate supplies of office stationery and printer consumables To receive and dispatch mail and maintain a pending system. To liaise with all health providers and communicate on behalf of the patient.Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive dataHealth & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training - minimum annually Reporting potential risks identifiedEquality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Person Specification

Experience Essential

Experience of MS Office, Web, E-mail and lexacom echo. Experience of working within a medical environment. Experience of NHS e-Referral Service.

Behaviours Essential

Smart, polite and confident. Planning and organising. Performing under pressure. Adaptability. Team working. Self motivated. Flexibility. Confidentiality.

Skills Essential

Excellent communication skills (Written and Oral). IT skills. Audio typing. Time Management and the ability to work to deadlines. Problem solving skills. Interpersonal skills. Multitasking.

Qualifications Essential

Good standard of general education. GCSE Mathematics C or above. GCSE English C or above. Typing Skills/Information Technology.

Knowledge Desirable

Knowledge of Systm one Clinical System. Knowledge of READ codes.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name Hartlepool & Stockton Health [H&SH]

Address Eaglescliffe Medical Centre

Sunningdale Drive

Eaglescliffe

Stockton-on-Tees

Teesside

TS16 9EA

United Kingdom

Employer's website https://www.hartlepoolandstocktonhealth.co.uk/ (Opens in a new tab)