About this role
Job summary
Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.
Main duties of the job
Answering incoming calls, dealing with patient queries and directing to the most suitable person/departmentBe able to cover all reception duties as necessaryProcess appointment requests from patients for on the day and future appointments by telephone and in person Receiving patients and consulting with members of the practice team Relaying information from the GPs to the patients in a timely manner
About us
Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.
We work together as practices to provide resilience, sharing learning and professional back-office support services.
Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.
We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.
Job description Job responsibilities
We are looking to recruit a full time Patient Services Advisor to join our busy Reception/Telephone team in St Neots.
The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.
The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.
Person Specification
Qualifications Essential
Good Standard of Education
Desirable
Customer Service Qualification
Experience Essential
Experience of working in a busy & multi-functional team. Call centre experience or equivalent
Desirable
Using Systm One (Clinical database) Experience of working within a GP Surgery A minimum of three years experience in a customer facing environment Experience of handling confidential information and data.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lakeside Healthcare Group
Address Doctors Surgery
14 Huntingdon Street
ST. NEOTS
Cambridgeshire
PE19 1BQ
United Kingdom
Employer's website https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)