About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Operations Executive, you will play a crucial role in our back-office operations, supporting our Customer Care Executives (CCEs) and ensuring efficient and effective customer service. Your responsibilities will include overseeing daily operations, managing a team of CCEs, and implementing strategies to enhance customer satisfaction and retention.
• Oversee daily back-office operations and ensure smooth workflow. • Manage and mentor a team of Customer Care Executives (CCEs). • Implement and monitor customer service strategies and policies. • Handle complex customer inquiries and provide timely resolutions. • Collaborate with other departments to improve cross-functional processes. • Analyze customer feedback and identify areas for improvement. • Ensure compliance with company policies and industry regulations. • Maintain accurate records and generate reports as required. • Stay updated with industry trends and best practices in customer service. • Provide training and support to CCEs to enhance their performance.
• Bachelor's degree in Business Administration, Customer Service, or a related field. • Minimum 3 years of experience in a customer service or operations role. • Strong leadership and team management skills. • Excellent communication and interpersonal abilities. • Proficiency in using customer relationship management (CRM) software. • Analytical mindset with problem-solving skills. • Ability to work independently and manage multiple tasks. • Familiarity with industry regulations and compliance standards. • Willingness to stay updated with industry trends and innovations. • Strong work ethic and a customer-centric approach.