About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs and inquiries are addressed promptly and effectively. You will be the first point of contact for customers, providing excellent customer service and support.
• Handle customer inquiries and provide timely responses via phone, email, and live chat. • Resolve customer issues and complaints, ensuring a high level of satisfaction. • Maintain accurate records of customer interactions and feedback. • Collaborate with internal teams to improve customer experience and product/service offerings. • Stay updated with company policies, products, and services to provide accurate information. • Conduct market research and analyze customer trends to identify areas of improvement. • Build and maintain a positive company image through professional and friendly customer interactions. • Ensure customer data privacy and security, adhering to company policies and regulations. • Provide regular feedback to the management team on customer feedback and suggestions.
• A high school diploma or equivalent is required; a college degree in a related field is preferred. • 1-2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments. • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Ability to work independently and manage multiple tasks simultaneously. • A customer-centric approach with a passion for delivering exceptional customer service. • Basic knowledge of BFSI industry trends and regulations is an asset. • Strong organizational skills and attention to detail. • A positive attitude and a willingness to learn and grow within the company.