About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Operations Executive, you will play a vital role in our company's back-office operations, specifically in the CLM Domestic BFSI department. Your primary focus will be on supporting the Customer Care Executives (CCEs) and ensuring efficient and effective customer interactions. You will be the backbone of our customer support system, providing the necessary tools and resources to deliver exceptional service.
• Manage and oversee back-office operations, including data entry, record keeping, and report generation. • Support CCEs by providing accurate and timely information, ensuring they have the necessary tools to resolve customer inquiries. • Handle complex customer inquiries and escalate issues to the appropriate teams when necessary. • Maintain and update customer records, ensuring data accuracy and confidentiality. • Collaborate with other departments to streamline processes and improve overall operational efficiency. • Monitor and analyze customer feedback to identify areas of improvement and implement necessary changes. • Train and mentor new CCEs, ensuring they are equipped with the skills to handle customer interactions effectively. • Ensure compliance with company policies and procedures, especially regarding data privacy and security. • Stay updated with industry trends and best practices to enhance customer support strategies. • Perform other ad-hoc duties as assigned by the management to support the overall business objectives.
• A bachelor's degree in business administration, customer service, or a related field is preferred. • Minimum 2 years of experience in a similar role, preferably in the BFSI industry. • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues. • Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively. • Excellent organizational skills with attention to detail, ensuring accurate record-keeping and data management. • A customer-centric mindset, with a focus on delivering exceptional service and building positive relationships. • Strong interpersonal skills, with the ability to collaborate and build effective working relationships. • Willingness to learn and adapt to new technologies and industry developments.