About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Credit Processing Analyst will be a key member of our team, responsible for managing and processing credit applications and transactions. This role involves working closely with our CCEs to ensure a smooth customer experience and efficient credit processing. The analyst will play a vital role in maintaining positive relationships with customers and contributing to the overall success of the company.
• Process and manage credit applications, ensuring accuracy and timely approval. • Review and analyze credit data, identifying potential risks and opportunities. • Maintain and update customer credit records, ensuring data integrity. • Collaborate with CCEs to resolve customer inquiries and provide timely responses. • Implement and adhere to credit policies and procedures, ensuring compliance. • Monitor and report on credit processing metrics, identifying areas for improvement. • Train and support junior analysts, fostering a culture of knowledge sharing. • Stay updated with industry trends and best practices in credit processing. • Build and maintain positive relationships with internal and external stakeholders.
• Bachelor's degree in Finance, Business, or a related field. • 2+ years of experience in credit processing or a similar role. • Strong analytical and problem-solving skills, with attention to detail. • Excellent communication and interpersonal skills, with a customer-centric approach. • Proficiency in MS Office, especially Excel, for data analysis and reporting. • Knowledge of credit risk management and mitigation strategies. • Ability to work independently and manage multiple tasks effectively. • Familiarity with credit processing software and systems is preferred. • Willingness to learn and adapt to new technologies and processes.